The BBC have made the following annoucment regarding its online BBC Shop, so grab your Doctor Who goodies here while stocks last!

What is happening to BBC Shop.com?

From the 30th March you will no longer be able to buy DVDs, Blu-ray discs, Toys, Games or other BBC related products direct from the BBC at BBC Shop.com in the UK, but you will be able to buy, download and keep digital copies of over 8000 hours of amazing BBC programmes from BBC Store.com.

BBC Store offers new programmes, TV favourites and gems from the amazing BBC Television archives as well as exclusives to BBC Store.

BBC Shop Australia closed on 29th February 2016.

You will still be able to purchase DVDs and branded merchandise direct from the BBC via our US and Canadian Shops.

Why are you no longer selling DVDs, Blu-ray discs and branded merchandise?

The DVD market has been in decline for a number of years as consumers move to digital viewing. The market no longer supports the commercial release of many of the titles we’re able to make available on BBC Store. BBC Worldwide returns profits to the BBC’s Public Service to reinvest in programming.

Where can I buy BBC DVDs, Blu-ray discs and merchandise?

BBC Worldwide will continue to publish DVDs and Blu-ray discs which can still be bought from a wide range of retailers both online, on the high street as well as in supermarkets.

Will BBC Worldwide continue to publish DVDs and Blu-ray discs?

Yes, BBC Worldwide will continue to make popular programmes available on DVD and Blu-ray disc. The cost of releasing programmes can be significant and we have to carefully balance decisions about which programmes to release against factors such as the number of people who may be interested in owning them.

Where can I buy mugs, toys, games and other merchandise from my favourite shows?

BBC Worldwide will continue to work with external organisations to create great BBC merchandise of favourite shows such as Doctor Who Monopoly or Sherlock T shirts and you will continue to be able to buy these products from many high street and online retailers as well as supermarkets.

Are there any BBC Shops I can visit?

All BBC Shops have closed however, there is a kiosk located in the Media Café of New Broadcasting House in London which offers a range of BBC branded merchandise, t-shirts, pens, postcards and a small selection of gift items. Open hours are Monday to Saturday 9.30am to 5.30pm, Sundays 10am to 5.30pm.

The address is Portland place, London, W1A 1AA.

How do I cancel or return an item after 29th March?

Please contact our Customer Services team at bbcshop@bbc.com who will be happy to help. But rest assured you will be able to cancel or return any purchased items as long as we receive notification of your request to cancel or return by 15th April 2016.

What happens to my personal data?

From 1 May your BBC Shop account will cease to be active in the BBC Shop platform and neither you nor our customer service team will be able to access your account. After this date we will retain some information, such as your name, email address and purchase history unless you have unsubscribed from all BBC Worldwide services. This will enable us to continue to contact you, in accordance with your marketing permissions, to tailor our offers to suit your interests and to analyse and improve our offerings. We will delete all other data stored in your account (including credit card information) and held within the BBC Shop order management system (including your communications with Customer Services). We will also delete any product reviews & ratings you have submitted to BBC Shop.

Information about competitions you may have entered was only for the purpose of administering each competition. This information is kept for as long as we are legally required after which time it is deleted from our competitions database.

Our suppliers will delete all your data from their systems, except any data they are required to keep for VAT reporting and other legal purposes. For example, both BBCW and our payment processors must retain the data associated with payments you made through the BBC Shop platform.

We may retain anonymised data in our database for analytical purposes.

http://www.bbcworldwide.com/privacy

Will I still get my regular offer emails from BBC Shop?

You will continue to receive emails about special offers and promotions but they will now be branded BBC Store. You will be given the opportunity to opt-out of these emails in advance and you may unsubscribe at any time by clicking on the unsubscribe link at the bottom of a BBC Store email.

BBC Shop Closure Terms & Conditions

bbcshop.com will cease trading in the UK from midnight on 29th March 2016.

Last order dates will vary depending on where you wish your order to be delivered.

Rest of World – 5pm 14th March 2016

Europe – 5pm 21st March 2016

UK – midnight 29th March 2016

Closing down offers are only available whilst stocks last and we can cancel them at any time.

Not all items offered for sale on BBC Shop in the UK will be included in the closing down offers, for example audio books will not be on offer.

We anticipate high volumes of traffic and orders during the closing down sale, which may impact the performance of the BBC Shop website.

We will be monitoring stock levels and removing items from sale as soon as possible, but some of the items you order may no longer be available. Unfortunately, we will be unable to fulfil any orders for these items and so we will cancel the items, send you a cancellation email and give you a refund for them.

We will process refunds as quickly as possible but high volumes could mean a short delay. We will refund you on your original payment method for the amount you paid for the item at checkout.

If you change your mind and wish to cancel your order, you can do so as long as you send us a cancellation email to bbcshop@bbc.com by 15th April 2016.

In order to get a refund, you should return your cancelled items to us by 29th April 2016.

This does not affect your rights in respect of faulty goods.

All Cancellations and Refunds are subject to the BBC Shop Cancellation and Refund Policy.

Who can I contact if I have a question?

Please contact our customer services team who will be happy to help with any queries or concerns.

Email: bbcshop@bbc.com

Phone: 01788 821107

Online: Contact Us

Open hours: Monday – Friday 8.30am – 6pm